Hyslop Criticises Boots Prescription Delivery Policies
‘Prescription Delivery only free for online sign ups’
Local MSP for the Linlithgow Constituency, Fiona Hyslop, has written again to Boots to criticise their decision to charge for prescription deliveries.
Following the decision of Boots to begin charging for delivery of prescriptions, Fiona received a number of complaints from constituents, many of whom were from older people in West Lothian. A response to Fiona’s initial letter to Boots explained that customers can still receive free delivery charges, providing that they sign up online.
“I whole heartedly disagree with this policy that Boots are imposing on the most vulnerable in our society, particularly when Boots will make significant profits from prescriptions already.
“Whilst it is welcome that they are not charging those who can sign up for their prescriptions online, this discriminates against many older people who do not have internet access in their homes and may be house or bed bound and unable to make use of internet facilities elsewhere.
“I am also concerned that front line customer service staff are not informing patients raising their concerns that their prescriptions could still be delivered for free providing that they sign up online.
“I have written again to Boots to highlight these concerns and their discrimination against older people in the community who are not online and generally require more medication.”